Shipping & Returns

Ma Chérie Terms & Conditions

Shipping & Processing Information:

At Ma Chérie, we lovingly handcraft each order, and our typical processing time is 5-7 business days. Once your candles are ready to ship, you’ll receive a tracking number to follow their journey to your home.

  • Lost Packages: While we do our best to ensure smooth delivery, Ma Chérie is not responsible for any packages lost in transit. Please contact the shipping carrier directly in such cases.
  • Incorrect Address: Please double-check your shipping address before placing your order. If your package is returned to us due to an incorrect or undeliverable address, you will be responsible for any additional shipping costs to resend the package.
  • Order Changes: Make sure to review your shopping cart carefully before completing your order. Ma Chérie cannot be held liable for any mistakes made during the ordering process.

Thank you for choosing Ma Chérie—where each candle adds a touch of luxury to your life!

Return & Refund Policy:

Due to the artisanal nature of our handcrafted candles, we cannot accept returns or provide refunds on used products. However, your satisfaction is important to us! If you have any concerns about your order, please reach out to us at macheriellc@gmail.com. We’re here to assist you and ensure you’re delighted with your Ma Chérie experience.

Damage Policy:

We take great care in inspecting and packaging each order to ensure it arrives safely. In the rare case that your candle arrives damaged, we’re here to help!

  • What to Do: If your order arrives in a damaged or unusable condition, please email us at macheriellc@gmail.com within 48 hours of receiving your package.
  • Information to Provide: Include photos of both the damaged product and the shipping box.
  • Next Steps: We will work closely with you to find the best solution, whether it’s a replacement or other resolution.

Thank you for your understanding and for choosing Ma Chérie!

Contact Us:

For any questions or concerns regarding your order, please don’t hesitate to get in touch with us at macheriellc@gmail.com. We're here to assist you with anything you need!

Elevate Your Space. Embrace the Moment.
– The Ma Chérie Team